Service Capacity Simply put, No One Waits! We have more Factory Educated Service Technicians available to provide your maintenance services and repairs. Timely, accurate and efficient.
Service capacity is a term I coined to best define one of our key advantages over our competitors.
Where most companies in Central Maine have just 1 or 2 Formally Trained Technicians We Have a Dozen. You can only do so much with 2,....You can Accomplish a lot more with 12!
In total, we have over 20 hands on team members in our service operation.
How important is it to you to have a trained service department on call when you need them most?
You Can't Purchase This Patch!
Service And Service Training Are At The Core Of Everything We Do Here At Clark Marine.
"Service is our Business" is more then just our motto it is the most prominent definition of our company.
Our service practices have been thought out carefully and designed to meet the specific needs of the freshwater recreational boater.
Process mapping is at the core our our continued success.
Every person who is employed here is expected to take part in manufacturer provided training.
The combination of technical school classes and online computer modules formally prepares us to perform everything from general maintenance to advanced repairs.
Efficiency is the key to better controlling costs. "Lean Processing" & "Six Sigma" are the templates we use to scrutinize each of our practices and procedures. We are always working on ways to save you time and money.
November 21-22, 2011 – 2 Technicians, (Rob, Keith) (32 Hours Total – Complete)
Mercruiser EFI 2 Lakes Region Community College, Laconia, NH.
November 28, 2011, Full Staff, In House Training/2012 Planning & Goals, (68 hours, Complete)
Clark Marine Manchester Facility
December 5-8, 2012 – 2 Technicians, (Chad, Steve) ( 64 Hours Total – Complete)
Mercruiser Drives, Lakes Region Community College, Laconia, NH
January 5, 2012, Full Staff, Brunswick Certification Employee Survey, Employee Meeting
Clark Marine Manchester Facility. (60 Combined Hours - Complete)
January 2012, Full Staff – Various Times – Mercury/Mercruiser E-Skills Sales Online Training
Clark Marine Manchester & Monmouth Facilities. (80 Combined Hours - Complete)
January 2012, - 5 Technicians, Mercury E-Skills On Line Training - Marine Technology Fundamentals
Clark Marine Manchester & Monmouth Facilities. (80 Combined Hours - Complete)
January 2012, - 7 Technicians, Mercury E-Skills On Line Training – G3 Software
Clark Marine Manchester Facility. (1 Combined Hours - Complete)
January 19-20, 2012 – 2 Technicians, (Rob, Bruce) (32 Hours Total - Complete)
Optimax I, Lakes Region Community College, Laconia, NH
February 1-2, 2012 – 2 Technicians (Rob, Keith) (32 Hours Total - Complete)
Mercruiser Catalyst, Lakes Region Community College, Laconia, NH
February 7, 2012 - Brunswick Certification Management Seminar Clark Marine Monmouth Facility, (28 Combined Hours - Complete) February 14-15, 2012, In House Sales Training, Boat Brand Training Clark Marine Manchester Facility (60 Combined Hours - Complete)
February 2012, - 3 Technicians, Mercury E-Skills On Line Training – Verado Troubleshooting
Clark Marine Manchester Facility. (24 Combined Hours - Complete)
February 2012, - All Technicians, E-Skills On Line Training – Mercury/Mercruiser 2012 Update
Clark Marine Manchester Facility. (48 Combined Hours - Complete)
February 21-22, 2012, - Full Staff, In House Boat Show preparation Meeting
Clark Marine Manchester Facility. (60 Combined Hours - Complete)
March 19-20, 2012 – 3 Technicians, (Rob, Derrick, Nelson) (48 Hours Total - Complete)
Mercury Advanced 4 Stroke, Lakes Region Community College, Laconia, NH
Total of All Clark Marine Traing Hours Winter 2012; 828 Hours
Training Schedule for Winter 2010-11. September 8, 2010 - 6 Technicians, (Steve, Scott, Chad, Tony, Bruce, Keith) Introduction to CDS System, on line E-Skill Training. (24 Hours – Done) November 8 - 9, 2010 - 1 Technician, (Rob) (32 Hours – Done) Mercruiser EFI, Lakes Region Community College, Laconia, NH. November 29 - 30, 2010 - 2 Technicians, (Keith, Bruce) (32 Hours – Done) CDS Systems, Lakes Region Community College, Laconia, NH. December, 1 - 2, 2010 - 2 Technicians, (Keith, Bruce) (32 Hours – Done) Smartcraft II, DTS, Lakes Region Community College, Laconia, NH. December, 6 – 9, 2010 -1 Technician (Rob) (32 Hours – Done) Mercruiser Drives, Lakes Region Community College, Laconia NH. December, 10, 2010 - (Done/Passed) 2 Technicians (Rob, Keith) (10 Hours – Done) Mercruiser Certified Test, Lakes Region Community College, Laconia, NH. December 20th , 5 Star Webinar, 7 Involved, X 4 = (28 Hours – Done) December 21st, 5 Star Webinar, 7 Involved, X 4 = (28 Hours – Done) December 22nd Entire staff, 5 Star Employee Survey Meeting (90 Hours – Done) December 24thEntire staff In House training, Internal Systems. (42 Hours – Done) January 24 – 28 2011, 3 Technicians (Steve, Tony, Chad,) (96 Hours – Done) Mercury, Outboard Systems/Troubleshooting, Lakes Region Community College. February 1st, Entire Staff, 5 Star Status report, Task List, Employee Handbook Input meeting, internal operations Entire Staff (60 Hours – Done) February 10th & 11th, Archie, Bruce, Steve and Nelson (6 4 hours - done) Dealer Service Development Series - Warranty Administration (4 hours per tech) - Customer Service Index (4 hours per tech) - Service Transaction Skills (4 hours per tech - Parts Counter Skills (4 hours per tech) February 16th, Entire Staff (60 hours – done) Basic Sales Training Including Mercury and Mercruiser 4 hours per each employee
Current training as of 2/17/11: 630 Hours
Currently on staff we have 3 Mercury Outboard Certified Technicians, and 2 Mercruiser Stern Drive Certified Technicians. 10 Hands On Technicians all at varying levels of formal education. Then there's the Office, Customer service, and Sales staff....
Formally Educating Our Entire Staff Remains A Top Priority To Clark Marine.
