During the 2012 Model Year we Polled 94 of Our New Customers and Asked The Following Questions on a 1-4 Scale (4 is Best):
How Would You Rate Our Dealership?
The manner & promptness in which you were greated? 54 Excellent, 5 Good = 97.88%
How would you rate our on the water demo? 43 Excellent, 9 Good = 95.67%
Respectful & courteous treatment? 57 Excellent, 2 Good = 99.15%
Handling of the purchase process? 55 Excellent, 4 Good = 98.31%
Explanation of the warranty and maintenance schedule? 52 Excellent, 3 Good, 1 Fair = 97.77%
Completion & accuracy of all paperwork at time promised? 56 Excellent, 3 Good = 98.73%
Fulfillment of all commitments made during the sales process? 55 Excellent, 4 Good = 98.31%
Overall Rating 97.97%
We are very proud of this number, though we know we have room for improvement.
Below are the comments that accompanied these survey cards.
"A very pleasant experience!"
"I am excited to own a beautiful Avalon pontoon boat. The entire process of looking,
buying, receipt of boat and now enjoying it has all been great!"
"Great overview on pickup + water demo. Very pleased"
"Everyone at Clark Marine seemed as excited as I am!"
"Thanks for the boat."
"We're looking forward to a long and happy relationship with Clark Marine"
"Great customer experience from start to finish. Helpful advice, clear communication
of what to expect, kept me informed throughout."
"Would highly recommend you"
"It was truly a pleasure buying our boat from you. You exceeded all expectations.
It seemed like dealing with family"
"It is a pleasure doing business with folks who are so very helpful! Thanks for the experience"
"3rd boat purchase at Clark in course. They stand behind customer and product!!"
"Thank you again Rob!"
"You sold my boat! I had to wait. It turned ok! Thanks for everything. Side light on
console didn't work! We fixed it"
"Nice :)"
"Steve did an outstanding job fitting us to the boat as well as delivery. Very knowledgeable.
Deserves a raise"
"All dealership employees made this purchase a first class experience! Thank you for a
great start to our boating experience!"
"Very pleased with service and boat. You have done a lot for us, over and above other
dealerships we have dealed with in the past. Thanks again"
"Very courteous and friendly staff"
"Great staff and servide department. Questions all ways answered. Very hapy with
my new motor"
"Would recommend you to a friend"
"Very happy with the boat and hope to enjoy it this summer"
"I will be recommending to as many as I can to buy at Clark Marine. Thank you"
"Always a pleasure. Everyone at Clark is welcoming and informative"
"Talking with Rob and the team was great, very helpful for 1st time buyers"
"I was impressed with your staff. They were great with keeping my grandchildren busy
while waiting for our boat. Thank you"
"Doing great!"
"Thank you for all your attention this summer!"
"Excellent all the way around"
"Great service. Boat initially had mechanical issues, but was fixed. Confusion on
"iPhone ready" radio, overall very good"
"Service and personal attention inspired respect and trust. Thank you"
"I have been extremely satisfied with the purchase and service. Especially considering
the trouble we encountered with the motor, I was very impressed and thankful how
you stood behind our purchase. Thanks again"
"Very satisfied with sales process"
"Thank you for this experience"
"Enjoyed my buying experience. Thank you"
"Very happy with my boat"
"Keep up the great work you and your whole staff do for me any time we are in"
"We heavily recommend you to anyone who wants or needs a boat.
Thank you for superb service!"
"Great sales staff, great website, and very friendly. Thank you Clark Marine!"
"Lost registration, hopefully you have it! Need a few things, will talk to you.
You guys were great to deal with. Thank you"
"You guys are the best! We will recommend you to all of our boating friends"
"We are very pleased with our boat (exactly what we wanted). Thank you for
being friendly and helpful"
"You guys are the best! We will recommend you to all of our boating friends"
"There was a problem with ignition key sticking but we had prompt response
from company"
*The results are based on a 63% return rate.
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